Delivery & Returns
We currently deliver all our products to anywhere within the United Kingdom via DPD, or in specific cases, Royal Mail. International shipments will be sent with DPD.
Please Note – during peak seasons we may not be able to ship internationally and our lead times may also increase
Our boxes are sent out via DPD on a Next Day service. All gift boxes are charged at Small, Medium and Large boxes.
- Small: £2.99
- Medium: £4.99
- Large: £5.99
As standard, we despatch gifts ordered by noon on the same day, with a Next Day service that arrives next day in 95% of cases. Please note that orders containing personalised stationery take an additional day to process.
If a gift is required on a ‘Guaranteed On’ day, then we will send the gift on a tracked next day service to arrive on that day.
If, for whatever reason, DPD fails to make a delivery on a ‘Guaranteed On’ day we will refund the shipping, but will not be liable for any other costs incurred if we have successfully despatched the item the day before required delivery.
Please note that single items such as notebooks may be sent packaged in a book wrap rather than a box.
We use DPD or Royal Mail 1st Class for all of our greetings card deliveries. If a single card order is placed before noon Monday to Friday you can expect a next day delivery in 95% of cases. We recommend leaving an extra day prior to your desired delivery date in case of mishaps.
Any orders placed after noon on Friday, over the weekend and before noon on Monday will be printed with a Tuesday delivery date in mind.
If a ‘Delivered for’ date is chosen, we may despatch via Second Class depending on the amount of time available. If a card is required on a ‘Guaranteed On’ day, then we will send the card on a tracked next day service to arrive on that day.
If, for whatever reason, DPD or Royal Mail fails to make a delivery on a ‘Guaranteed On’ day we will refund the shipping, but will not be liable for any other costs incurred if we have successfully despatched the item the day before required delivery.
Multiples of cards are not guaranteed to arrive next day if ordered by noon. Due to the high number of requests and capacity these take up on our machines, we aim to despatch multiples within 2 or 3 days.
We charge the DPD or Royal Mail 1st Class shipping rate of £0.85 for standard sized cards. Each additional card sent to the same address is charged at £0.45 for postage and handling.
Returns & Cancellations
If your order is incorrect, damaged or has not arrived on time, please email us at email@example.com. Please include your order number, description of your problem and any photos you may have to help us help you. We will try to find a solution as soon as possible. Whether the gift box has arrived with you or at another person’s address, you must return the full gift box within 14 days.
We do not accept returns for part of the gift box, all returns must be made in full, except where the item is incorrect or damaged.
We must be given the opportunity to replace the items in the first instance. We will aim to replace your items as soon as we can, however if this is not possible we would offer a refund. To see our Refund and Returns Policy, please visit our Terms & Conditions.
If you have any other questions regarding our policies, please contact us at firstname.lastname@example.org.